We aim to get your order processed within 2-3 business days after payment.
We use the best possible shipping rates available using either Sendle, Courier's Please, Star track Express, Courier's Please or Australia Post.
The Candy Cave is not responsible and cannot provide refunds for delays outside our control including inclement weather conditions, natural disasters or delivery carrier delays outside of our control.
Please note that there is no refunds for melted products – see our Hot Weather Shipping policy.
All parcels sent within Australia will be sent with tracking. Once your parcel has been sent you will receive an email shipping confirmation with the tracking number – please note the tracking number is right at the end of the email.
If you are having any issues with your tracking number, please contact us and we can get in touch with Australia Post.
International tracking is only available for orders over the value of $100.